Rental Terms & Conditions

Sending a booking through our website means you agree to these terms.

1. Payment

• Listed package prices exclude the security deposit and delivery fee.
• A downpayment confirms your booking and secures your date.
• Payment details (MariBank / InstaPay QR) are shown right after you send your booking, where you can also upload your receipt.
• Your booking is confirmed only once we see the payment in our account. A receipt screenshot alone does not confirm a booking. Your invoice is emailed to you after we confirm.
• Any remaining balance is due 1 day before the event date.
• Once you upload your payment receipt, your runner is held for your date while we check it. If the payment can’t be verified, the booking is cancelled and the runner is released.

2. Security Deposit

• Every booking carries a security deposit, separate from the package price: ₱300 for Storybook, ₱500 for Once Upon and Ever After. With Full Bloom: ₱500 Storybook, ₱600 Once Upon.
• Items are counted (with photos) before they leave, and again when they’re returned.
• The deposit is refunded after items are checked back in, minus the cost of any damaged, missing, or unreturned pieces.
• If damage or loss exceeds the deposit amount, the renter agrees to cover the difference.
• Refunds are sent to a payout account confirmed with the renter after the event — this is not assumed to be the same account the booking was paid from.

3. Delivery & Pickup

• Every rental is for 24 hours, starting when you receive the items. Items are delivered no more than 24 hours before your event.
• Delivery and pickup are by our own rider. This is required for every booking (except Fairy Godmother Service) so the items are secured and handled with care, from drop-off to pickup. It's also less hassle for you: no need to book anything yourself, just pay the delivery fee.
• Delivery fee is based on the Grab rate. We use our own trusted rider so your pieces are handled with care and arrive in good condition. To keep pricing fair and transparent, the fee is the same as the Grab app rate for your location, so you can check it yourself anytime. It's paid directly to our rider before each trip: before your items are dropped off, and again before pickup.
• Paying the rider: before each trip, our rider will send you the fare and their QR code. Please pay before the rider heads out, or have the exact amount in cash ready when they arrive. Items are handed over once the fee is paid.
• The delivery fee is separate from your security deposit. It's paid to the rider and is never deducted from the deposit.
• The time you enter when booking is your delivery arrival time, when the items reach your venue. Choose a time that leaves you enough time to set up before your event starts.
• Our rider will send you a Google Maps live location link on the day, so you can follow your items on the way.
• With Fairy Godmother Service, delivery is free within Roxas–Lanang–Indangan. Farther venues: ₱25 per km past Roxas–Lanang–Indangan, each way, up to 20 km past. Farther than that, please message us before booking.
• Pickup can be from a different place than your venue (like your home); just add its Google Maps link when booking.
• Everything must be ready for pickup or returned within 24 hours of receiving it. For example, items received at 7:00 PM are due back by 7:00 PM the next day.
• If the same items are booked by another renter, Whimsy Touch may shorten your rental and schedule an earlier pickup. You’ll be informed as soon as it’s known, and the renter must comply with the earlier pickup time.
• Your preferred pickup (same day after the event, or the next day) and pickup time are given when booking.
• Renters needing more time should notify Whimsy Touch as early as possible — late returns may affect deposit refunds.

4. Use & Care of Items

• Standard candles provided are flameless LED. If the renter uses their own flame candles instead, they are responsible for fire safety and must keep them away from anything flammable.
• No wax drippings are allowed on the runners. Any flame candles used must be returned with the runner and holders completely free of wax.
• All rented pieces should be handled with care; vases and candle holders are fragile.
• Items must be used only for the booked event and returned in the same condition they were provided.

5. Damages & Loss

• The renter is responsible for all items from delivery until they are returned to and checked by Whimsy Touch.
• Damaged, broken, stained, or missing items are charged at replacement cost, deducted from the security deposit first.

6. Cancellations & Rescheduling

• Cancellations or rescheduling requests should be made as early as possible so the date can be released or moved for other clients.
• Canceled more than 3 days before the event: full refund of any amount paid.
• Canceled within 3 days of the event: 50% of the total amount paid is refunded.
• Rescheduling instead of canceling avoids this penalty and is subject to availability of the new date.

7. Fairy Godmother Service

• Not available October 29 to November 5.
• Available only with Full Bloom on the same booking.
• The rate covers our time and labor only: styling and placing the items at setup, and packing them away after. It doesn’t add items to your booking.
• The rate covers venues within Roxas, Lanang, Buhangin and Cabantian up to Indangan. Farther venues are charged a delivery fee (see Delivery & Pickup).
• The service includes setup and packing down at the venue after your event.
• Late-night pack-down: if we pack down between 11:00 PM and 1:30 AM (for example, when the venue closes late), a ₱300 late-night fee is added. We don’t pack down later than 1:30 AM; for events that end later, next-day pickup applies.
• The late-night fee is based on the actual time we finish packing down, not the time given when booking. If your event runs late, or we’re kept waiting at the venue and pack-down ends after 11:00 PM, the fee applies even if an earlier time was given. It is paid on the same night; if unpaid, it will be deducted from your security deposit.
• Next-day pickup: to skip the late-night fee, you may pack the items into our boxes after the event, and we’ll pick them up the next day, from 8:00 AM. Pickup is free within Roxas–Lanang–Indangan; farther locations follow the delivery rates above.
• With next-day pickup, the renter must switch off every candle, send photos of the packed items before leaving, and remains responsible for the items until we collect them.
• If the items stay at the venue overnight, the renter must arrange this with the venue, make sure the items are kept safe, give the venue our contact details, and tell us the venue’s opening time. If the items have another booking before the venue opens, the renter must bring the items home, and we’ll pick them up from their location.

8. Runner Layering

• Blush Pink and Pearl White are always available for layering. Other second colors are subject to availability, and we’ll confirm them 1 day before your event.
• With Blush Pink or Pearl White, the layering fee is included in your downpayment. With other colors, it’s not part of your downpayment and is added to your remaining balance once your second color is confirmed.
• If your second color is no longer available, we’ll suggest the closest match. If you’d rather skip layering, you won’t be charged the layering fee.

Wishing your day a touch of whimsy!

Questions about these terms? Message us on Instagram or Facebook anytime before you confirm your booking.