Got questions? We’ve got answers!
Here’s everything you need to know before booking your Gathering.
Your table
What exactly is Whimsy Touch?
We’re a DIY tablescape rental. We lend you the table décor (runner, LED candles, candle holders and vases) and you set it up yourself at your venue or home.
We’re not a restaurant, caterer or venue, so food, drinks and the venue aren’t included.
Is food or a venue included?
No, we only rent the table décor. You bring the venue (a restaurant, event space or your own home), the food and drinks, and the plates, glasses and cutlery.
What does each Gathering look like?
Every Gathering shares the same lovely look, we just adjust the guest count, item quantity, and runner length for you.
You choose the color and any little upgrades to make it even more magical.
Is it still the same rate even if we’re only 6 pax?
Yes, our rates are set per Gathering, not per exact guest count, so as long as it fits within your chosen Gathering’s guest range, the price stays the same.
Can I mix or layer two runner colors?
Yes! You can layer any two colors, as long as both are available for your Gathering. It’s +₱100 per runner (+₱100 Storybook, +₱300 Once Upon, +₱400 Ever After). With our longer Ruby Red, Onyx Black and Buttercup Yellow runners, it’s +₱200 for Once Upon and +₱300 for Ever After.
Are flowers included?
Yes! Every gathering now comes with faux flowers in clear acrylic vases. Each vase has 2 ivory roses, 2 eucalyptus and 2 ivory carnations.
Want fresh flowers instead? Our Full Bloom upgrade comes with fresh flowers from local vendors (not available October 29 to November 5).
Tableware (plates, glasses and cutlery) isn’t included, even with Full Bloom.
Are the candles real flame?
No, all our candles are battery-powered LED, so there’s no wax, no smoke and no venue restrictions. They come pre-loaded, with spare batteries included.
How many tables does each gathering cover?
One runner dresses one long table. Storybook covers 1 table, Once Upon up to 3 tables and Ever After up to 4 tables.
1 runner = 1 table, so a gathering with 3 runners can dress up to 3 tables, not more. Ruby Red, Onyx Black and Buttercup Yellow are longer 5-meter runners, so Once Upon comes with 2 of them and Ever After with 3.
Do you rent tablecloths?
We only rent table runners, not tablecloths. Our runners look lovely on a bare wooden or plain table.
Can I rent just a few pieces?
Our pieces come together as a gathering, so every table is styled the way it’s meant to be. You can add a gold cake stand or paper napkins as extras when you book.
I have an inspiration photo, can you recreate it?
Our pieces come in set styles, so we can’t build something fully custom from scratch.
Add your own personal touches, or enjoy it lovely as is. With our range of colored runners, we can already help you achieve the mood you’re after.
Setup
Is setup included?
Whimsy Touch is a DIY tablescape rental, so setup isn’t included, but our care card is there to guide you every step of the way.
Prefer to have it done for you? Add our Fairy Godmother Service with Full Bloom and we’ll set up and pack down at your venue (not available October 29 to November 5).
How long does it take to set up?
Setup takes less than 30 minutes, quick and easy so you can spend more time enjoying your celebration.
Why is Fairy Godmother Service only with Full Bloom?
Full Bloom comes with more pieces and takes a bit more time to set up, so it’s the only upgrade where you can add Fairy Godmother Service and let us handle the whole setup for you.
What if my event ends late?
Fairy Godmother Service includes packing down at the venue. If we pack down between 11:00 PM and 1:30 AM, a ₱300 late-night fee is added. This is based on when we actually finish, so if the event runs late or we’re kept waiting past 11 PM, the fee still applies. We don’t pack down later than 1:30 AM: if your event ends after that, please choose next-day pickup.
Want to skip the fee? Pack the items into our boxes after your event and we’ll pick them up the next day from 8:00 AM, free within Roxas–Lanang–Indangan. You can leave them at the venue (if the venue agrees to keep them safe overnight) or bring them home. Just switch off every candle and send us photos before you leave.
Which areas does Fairy Godmother Service cover?
The rate covers venues from Roxas, Lanang, Buhangin and Cabantian up to Indangan. Farther venues: ₱25 per km past Roxas–Lanang–Indangan, each way, up to 20 km past. Farther than that, please message us first.
Booking & payment
How do I book?
Simply fill out our booking form to reserve your date.
A 50% downpayment locks it in, with the remaining balance and deposit due the day before your celebration.
Is my date booked once I send the form?
Not yet. Right after you send the form, you’ll see our payment details and can upload your receipt. Your date is secured once we confirm your downpayment in our account, and we’ll email your invoice.
Can I cancel or reschedule?
Canceled more than 3 days before your event: full refund. Canceled within 3 days: 50% of the amount paid is refunded. Rescheduling instead avoids this, subject to availability on the new date.
Deposit & care
Is there a security deposit?
Yes, a small deposit that’s separate from your price, and it’s returned to you once everything comes back safe and sound: ₱300 for Storybook and ₱500 for Once Upon & Ever After.
How do I get my deposit back?
Once everything is checked back in, we send it to the GCash or bank account you confirm with us after the event. We’ll always ask; we don’t assume it’s the account you paid from.
What if something breaks or goes missing?
Accidents happen! Damaged or missing pieces are charged at replacement cost, taken from your deposit first. If it’s more than the deposit, you cover the difference.
Anything to remember before returning?
Please switch off every candle, keep everything dry, and wipe off any wax if you used your own candles. You can leave the pieces inside the insulated bag.
Delivery & return
Where are you located?
We’re based in Davao City, Philippines, and happy to deliver anywhere in the city for your special day!
How does delivery work?
Delivery and pickup are by our own trusted rider, so your pieces are handled with care and arrive in good condition. The fee follows the Grab rate for your location and is paid directly to the rider before each trip (one fee for drop-off, one for pickup). Before each trip, the rider sends you the fare and their QR code: pay before they head out, or have the exact amount in cash ready. It's separate from your security deposit and is never deducted from it.
How long is the rental?
Every rental is for 24 hours, starting when you receive the items. For example, items received at 7 PM are picked up by 7 PM the next day. You choose same-day or next-day pickup, and the time, when you book.
If another renter has booked the same pieces, we may need to pick up earlier. We’ll let you know right away, and the earlier time must be followed.
If you need more time, message us as early as possible and we’ll check if the items are free.
Still have a question?
Message us anytime, or build your table and see your price.